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Books > Business and Investing : Industries and Professions : MIS :
Understanding Reference Transactions: Transforming an Art into a Science
Saxton, Matthew Locke
Richardson, John V., Jr
Academic Press
Published:May, 2002
ISBN:0125877803
Format:Hardcover
Pages:232
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"...an important addition to the literature... Recommended reading for all reference service practitioners and researchers..."
-JOURNAL OF ACADEMIC LIBRARIANSHIP
"This is an excellent reference resource."
DOODY'S PUBLISHING
"It is an excellent book that exhibits high levels of contemporary and historical scholarship."
-PORTAL
Product Description:
The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and accuracy of the information provided. This is an important contribution to library studies, and it will be a useful textbook for teaching references courses in library schools.
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