by:
Anderson, Rick

Publisher:
Neal-Schuman Publishers
Published:November 25, 2003
ISBN:1555704808
Format:Paperback
Pages:169

Description: From Booklist
This is an excellent resource whether you're new at developing vendor-customer relationships or have been at it awhile and still find the process onerous. Especially valuable are the sample dialogues between vendor and librarian that are sprinkled throughout the text, such as "Standing Up for Yourself" and "Got Problems? Give Specifics." These little conversations do a great job of transforming theory into very practical, nonthreatening reality. Equally helpful are the boxed info bites placed in the text's wide margins, through which the reader will quickly find terms that have been fleshed out with appropriate context. Examples of these are "The Six License Terms of Death" and "Two Questions to Ask Yourself about Your RFP." The glossary, too, does an admirable job, with most terms receiving a full paragraph of explanation. This book is highly recommended. RBB
Copyright # American Library Association. All rights reserved

Product Description:
Here is practical guidance for librarians and front-line staff on dealing effectively with everyday problems and challenges that arise when working with vendors and publishers, and for preventing many of these common problems in the first place. This invaluable new guide explains the "art"of vendor relations-how to identify potential vendors and select the best one for your library's needs, how to negotiate the license agreement and terms of service, and how to avoid disputes-or end them quickly and amicably when they occur. Here you will find practical advice on handling sales calls, returns, issuing RFPs, and much more! Special chapters are devoted to the stickiest problems, including tracking vendor performance, dealing with unsolicited materials, and switching vendors. Incorporating changes brought on by the Internet and electronic practices, this is the first comprehensive examination of vendor relations in more than a decade.