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Integrating Total Quality Management in a Library Setting

Jurow, Susan
Barnard, Susan B. (Editor)

Haworth Press
Published:June 1, 1993

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Description: From Library Journal
In library management, new ideas are about as welcome as another Madonna expose: sure to stimulate heated interest for a short time, quickly followed by a well-deserved death. Total Quality Management (TQM) has been perceived (wrongly) in the library world as "fad"' management, but this Quality Rooster has now finally come home to roost. This volume presents a collection of short essays on the application of TQM principles in libraries. Reflecting their own experience, editors Jurow and Barnard share their views, along with interesting comments from other librarians from Case Western Reserve University, Harvard College, Oregon State University, and Kent State University. Excellent topics discussed include TQM fundamentals, implementing TQM, and different models of the TQM transformation. Especially valuable are the librarian experiences that directly relate to real concerns about TQM. Although useful in understanding how other libraries have applied TQM in library settings, Peter Scholtes's The Team Handbook (Joiner Assocs., 1988) offers more practical tips on how to make the TQM commitment a reality in your library. These powerful concepts are rapidly becoming a part of the future for libraries. Recommended for all professional reading collections.
- Dale Farris, Groves, Tex.
Copyright 1993 Reed Business Information, Inc.--This text refers to the

Hardcover edition.

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