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Training Paraprofessionals for Reference Service: A How-To-Do-It Manual for Librarians (How to Do It Manuals for Librarians)

McDaniel, Julie Ann
Ohles, Judith K.

Neal-Schuman Publishers
Published:July 1, 1993

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Description: Public Libraries
...a superbly written, concise, and practical resource that will be invaluable to public libraries in any system using paraprofessionals to provide public service...may become a timeless classic of the field.

Product Description:
This manual is designed for librarians who must create, implement, and evaluate a training program for paraprofessionals working in reference services. The complete training process is explored in logical steps, starting with goal setting and continuing through the responsibilities and methods of training, the training manual, selection and orientation, and evaluation. Throughout, case studies provide examples of when to make a referral, controversial materials, and other issues faced by frontline library personnel on a daily basis.

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