by:
Ross, Catherine Sheldrick
Dewdney, Patricia

Publisher:
Neal-Schuman Publishers
Published:October 1, 1998
ISBN:1555703402
Format:Paperback
Pages:322

Description: From Library Journal
From public speaking to posting on listservs, this updated and expanded edition of the authors' successful 1989 guide has been completely redesigned and integrated into today's electronic communication environment and covers such requisite skills as conducting interviews; delivering speeches; leading group discussions, workshops, and conferences; writing memos, letters, and formal reports; and designing newsletters, handouts, and brochures. The three sections include an excellent, pragmatic approach to significant communication skills, a section explaining communication skills training, and a section applying these skills in very familiar situations such as conducting a reference interview and handling complaints. Thankfully, these savvy authors shy away from endless debate about countless communication theories, wisely focusing instead on skill-building and reality-based applications of the skills in situations faced by all professional information specialists. This is an essential resource to be used in all MLIS schools in training students how to improve their communications skills.ADale F. Farris, Groves, TX
Copyright 1999 Reed Business Information, Inc.

Product Description:
In a profession in which the sharing of information and ideas is a primary end, communication skills are critical. Communicating Professionally is a complete guide to effective verbal and non-verbal communication techniques. Covered are effective public speaking and presentations; writing reports, letters, and memos; leading group discussions; and communicating effectively one on one. A section on teaching communication skills to support staff is also included.