by:
Jones, Patrick
Shoemaker, Joel
Chelton, Mary Kay (Introduction)

Publisher:
Neal-Schuman Publishers
Published:May 1, 2001
ISBN:1555703941
Format:Paperback
Pages:182

Description: From School Library Journal
How do you measure the quality of your library's service to teenagers? How can you best create productive relationships with teen patrons? How do you help staff overcome ephebiphobia? Jones and Shoemaker tackle these questions and others. In the first half of the book, Shoemaker concentrates on turning the school library media center into "library heaven," while in the second half Jones addresses the challenges and rewards of working with young adults in the public library. Librarians who are already dedicated to serving young adults might find some of the philosophical material inspiring but not very useful. However, these sections are essential reading for anyone who is not already a strong advocate for YA services. The book also provides plenty of training ideas, sample surveys, action plans, job descriptions, library policies, and interview questions. One chapter will be particularly helpful to anyone faced with designing a new school library media center or rearranging an old one. Shoemaker addresses issues such as signage, traffic patterns, furniture, and displays, all with an emphasis on providing better service. Jones takes more of a marketing approach, drawing on business models and "lessons from the mall." Overall, Do It Right! should be a welcome addition to the professional collection of any library that serves teenagers.

Miranda Doyle, San Francisco Public Library

Copyright 2001 Cahners Business Information, Inc.

Product Description:
Young adults are a growing population in libraries, yet few librarians know how to provide the unique kinds of services teenagers need and want. Now, YA experts Jones and Shoemaker apply customer service theory and technique to serving this unique population.

Shoemaker explores ways to provide the best possible customer service in school library media centers. Jones offers tips, techniques and examples of how to turn teenagers into "raving fans" of the public library. Includes charts, examples, and real-life case studies. These two innovative YA librarians have written the definitive guide to customer service for librarians serving youths.