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Books  >   Reference : General : 

The Reference Interview As a Creative Art:

Jennerich, Elaine Z.
Jennerich, Edward J.

Libraries Unlimited
Published:May 15, 1997

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Description: Review
An ideal overview of the interview process.Public Library Quarterly

Product Description:
Emphasizing training and development, this book covers evaluation techniques, various types of interviews, problem patrons, and other issues.

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