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Small business software. Personnel Organizer Deluxe: personnel management software for Windows users. Inventory Organizer Deluxe: the easy way to organize and manage assets and inventories. Bestselling and bargain books: General * Search bestsellers * Search bargain books * Other books Books -> General The Big Book of Customer Service Training Games by: Carlaw, Peggy Deming, Vasudha K. Publisher: McGraw-Hill Published: September 1, 1998 ISBN: 0070779740 Format:Paperback Pages:209    Read More, Buy It Book Description Book Info Quick, fun activities for training customer service Reps, salespeople, & anyone else who deals with customers. Paper. Product Description: Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.   Read More, Buy It Copyright © 1996-2004 PrimaSoft PC, Inc. All rights reserved.