1. Simple Customer Support tracking manager, databases:
Customer management database:
Customer/Client database, view issues:
Personnel management database:
Company personnel database:
Issue management database:
Issue tracking database:
Easily load database and process your records.
2. Easily enter/view Customer Support data
Easy to use for the beginner, feature-reach and powerful enough to satisfy advanced users.
3. Search Customer Support data
With our database software, you are able to locate a piece of text in any field with the capability of moving to the next record filling your search criteria.
Additional search features: incremental search, search online, find duplicates, non-stop search.
Incremental search: Entering a character into the Fast Find edit box will result in the immediate action (Incremental Search).
Search Online: define online search engines in the program, to use them later you will enter only a search text and click OK. (integrate the search with your online Knowledge Base system)
Find Duplicates: this function allows you to display and/or delete duplicate Customer Support records based on a selected data field. For example, you can easily find and eliminate records with the same personnel last name, issue title, ..
Non Stop Search: the Customer Support software goes through entire database looking for records that match search criteria. When the search is finished ONLY those records are displayed that contain the text.
4. Print Customer Support reports
Report wizard lets you create quality, professionally looking documents, lists, issue reports, issue reports by customer, issue reports by category, issue reports by personnel, activity summaries, and more. You can define the report characteristic (color, size, margins, graphics,.. ), report layout , report sections (header, footer, ...). You can save settings to a template for future reuse.
Customer Support: Print Report Wizard
Customer Support: View simple issue report
5. Print labels
Print Label Wizard lets you print selected fields on any label. There are already templates for all American and European Avery label formats. Print Label Wizard supports the most popular barcode types used in business. Print Label Wizard allows you to define and print the following labels: address labels, item inventory labels, spine labels, barcode labels, badges, id cards, directories.
6. Enter, modify, view data
Standard Record View pages allow you to easily enter, modify records and generate data specific commands (send emails, open web pages, dial phone numbers,.. )
Table viewer: View and process your Customer Support data in rows and columns using table viewer.
Browser viewer: View your Customer Support data in virtually any way using browser viewer and html templates.
7. Network/Multi-User, Backup, HTML wizard
Network/Multi-User: You can use our Customer Support software on your network, or you can create any number of accounts for users who share the same computer and would like to have their own databases.
Backup data: There is a set of useful functions that allow you to protect your Customer Support data.
HTML wizard lets you create a set of linked web pages containing anything from simple employee listings, issue resolution pages to knowledge bases in HTML form.
8. Customer Support Add-ons
Database Designer: supports modification and customization of database templates included in our Customer Support software solution. Designer supports creation of new databases.
Designer/Organizer: supports extension of your database system with templates from our Database Templates, over 200 templates.