PrimaSoft PC Software
Simple customer support database management software for Windows
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 Customer Support Organizer Pro
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Pro Database Solutions > Customer Support Organizer Pro > Customer Support Database Management, Software Tour





1. Simple Customer Support database management system
2. Easily enter data
3. Search, replace
4. Print reports
5. Print labels
6. Enter, modify, view data
7. Network, multi-user, Backup, HTML wizard
8. Database Add-ons



1. Simple Customer Support tracking manager, databases:

Customer management database:
  • easily enter customer data
  • sort your client records by any field
  • import data from text files, excel files, ..
  • search customer databases by any field
  • customized views
  • print reports
  • print barcodes, address labels, id cards, badges, id labels
  • and more..
Customer/Client database:
customer, client database template

Customer/Client database, view issues:
view customer issues

Personnel management database:
  • easily manage your company personnel data
  • print personnel contact lists
  • search personnel records by any field
  • sort records by last name, first name, position, department, ..
  • send emails
Company personnel database:
support staff database

Issue management database:
  • easily enter issue records (issue title, description, date opened, due date, actual resolution date, ..)
  • assign issue to personnel, set issue status, priority
  • track issue activity log
  • search issue items by any field
  • customized views
  • print issue tracking reports
  • sort issue records by any field
  • several user-definable data fields
  • and more..
Issue tracking database:
customer issue tracking database

Easily load database and process your records.
customer support load database



2. Easily enter/view Customer Support data

Easy to use for the beginner, feature-reach and powerful enough to satisfy advanced users.

  • enter customer information / personnel record / issue data using easy to use data entry forms
  • import data from text, excel files
  • speed up data entry procedure with copy/paste record feature
  • speed up data entry procedure with record templates
  • enter records on separate computers and transfer data to main computer
  • .. and more



3. Search Customer Support data

With our database software, you are able to locate a piece of text in any field with the capability of moving to the next record filling your search criteria.


Additional search features: incremental search, search online, find duplicates, non-stop search.
Incremental search: Entering a character into the Fast Find edit box will result in the immediate action (Incremental Search).
Search Online: define online search engines in the program, to use them later you will enter only a search text and click OK. (integrate the search with your online Knowledge Base system)
Find Duplicates: this function allows you to display and/or delete duplicate Customer Support records based on a selected data field. For example, you can easily find and eliminate records with the same personnel last name, issue title, ..
Non Stop Search: the Customer Support software goes through entire database looking for records that match search criteria. When the search is finished ONLY those records are displayed that contain the text.




4. Print Customer Support reports

Report wizard lets you create quality, professionally looking documents, lists, issue reports, issue reports by customer, issue reports by category, issue reports by personnel, activity summaries, and more. You can define the report characteristic (color, size, margins, graphics,.. ), report layout , report sections (header, footer, ...). You can save settings to a template for future reuse.

Customer Support: Print Report Wizard
easily print reports

Customer Support: View simple issue report
view report



5. Print labels

Print Label Wizard lets you print selected fields on any label. There are already templates for all American and European Avery label formats. Print Label Wizard supports the most popular barcode types used in business. Print Label Wizard allows you to define and print the following labels: address labels, item inventory labels, spine labels, barcode labels, badges, id cards, directories.




6. Enter, modify, view data

Standard Record View pages allow you to easily enter, modify records and generate data specific commands (send emails, open web pages, dial phone numbers,.. )

Table viewer: View and process your Customer Support data in rows and columns using table viewer.

Browser viewer: View your Customer Support data in virtually any way using browser viewer and html templates.

send email


7. Network/Multi-User, Backup, HTML wizard

Network/Multi-User: You can use our Customer Support software on your network, or you can create any number of accounts for users who share the same computer and would like to have their own databases.

Backup data: There is a set of useful functions that allow you to protect your Customer Support data.

support all your databases

HTML wizard lets you create a set of linked web pages containing anything from simple employee listings, issue resolution pages to knowledge bases in HTML form.




8. Customer Support Add-ons

Database Designer: supports modification and customization of database templates included in our Customer Support software solution. Designer supports creation of new databases.

Designer/Organizer: supports extension of your database system with templates from our Database Templates, over 200 templates.



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    Download free, fully functional trial version. The trial version will expire 45 days after installation. Click here to download Customer Support Organizer Pro, software for Windows






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